We use Microsoft Silverlight technology to encode and stream our instructional videos. To play these videos you must use Microsoft Internet Explorer, which support Siverlight technology.
Other web browsers, such as Google Chrome or Mozilla Firefox or Apple Safari, do not support Silverlight technology, but you can add Microsoft Internet Explorer as an extension to these web browser.
Besides using the right web browser, you must also install the Silverlight adds-on to Microsoft Internet Explorer or to the IE Tab extension of your browser. Silverlight is the browser plug-in that allows you to watch movies and TV shows on your computer.
Microsoft Internet Explorer
We recommend that you upgrade to IE11 if you're running any earlier versions of Internet Explorer. IE11 is supported on Windows 7, Windows 8.1, and Windows 10. So any legacy apps that work with IE11 will continue to work even as you migrate to Windows 10. If you don't have IE11 installed anymore, you can download it from the Windows Store or from the Internet Explorer 11 download page
Microsoft Edge is the default browser for Windows 10 and Windows 10 Mobile. However, it does not support Silverlight technology needed to view our videos. But you can open the same page with Internet Explorer just by clicking or tapping the 'More' actions icon in Edge (the ellipses at the top right) and then select the 'Open with Internet Explorer' option.
Google Chrome does not support Silverlight technology needed to view our videos. But you can add the Internet Explorer extension to it by following these instructions:
- Run Google Chrome
- Go to the IE Tab website
- Click the 'Try It Now' button. It will take you to the Google store.
- Click the 'ADD TO CHROME' button at the top right corner of the web page.
- After installation of this extension, you will see an IE Tab icon at the top right corner of your Chrome browser.
- Click the IE Tab icon. You will see a new web address bar appear below the other web address bar. The bottom bar is where you will enter the web address.
- The first time you use this icon to run IE Tab you may receive this screen, follow the directions on the screen and double click the exe file at the left corner of the bottom bar of your browser.
You can add the IE tab to Firefox by following these directions: First open Firefox and select "Add-ons" from the Tools menu. Enter "IE tab" in the search text box and click the "x" to start the search. Click the "Install" button for the IE Tab version most suited for your release of Firefox.
You can add the IE tab to Safari by following these directions: Go to Safari>Preferences>Advanced Tab and check "Show Develop menu in menu bar". Under Develop you will find User Agent. Select the browser you would like Safari to emulate, then go to your web address.
How to install Silverlight plug-in on Windows computers?
Silverlight is the browser plug-in that allows you to watch movies and TV shows on your computer.
- Click the movie encoded for the Silverlight. A dialog box appears asking for permission to install the Silverlight plug-in.
- Select Install Now.
- Select Save File.
- If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by pressing Ctrl + J.
- Select Run when prompted by the File Download – Security Warning window.
- Select Run when prompted by the Internet Explorer – Security Warning window.
- Select Install Now.
- Select Close.
- Close and reopen your browser.
How to install Silverlight plug-in on Mac computers?
Silverlight is the browser plug-in that allows you to watch TV shows and movies on your computer. Follow the steps below to install the Silverlight plug-in on your Mac computer.
- Click the movie encoded for the Silverlight.
- When a Silverlight dialog box opens, select Install Now.
- Open the Downloads page and double-click on Silverlight.dmg.
- For Safari, the Downloads page is in the upper right corner of the browser.
- For Firefox, the Downloads page is a separate window located in the Dock.
- For Chrome, the Downloads page is under the Window drop-down in the upper left corner of your browser.
- Right-click or hold Control on your keyboard and select Silverlight.pkg.
- Select Open on the pop-up menu.
- Select Open on the prompt that says Silverlight.pkg is not from the Mac App Store. Are you sure you want to open it? Opening Silverlight.pkg will always allow it to run on this Mac.
- Follow the prompts to complete installation.